What people ask before booking a date

By measurement rather than by argument, wherever possible. Get the dimensions of each room in the new place and hold both sets of furniture up against them. In a surprising number of merges the answer is that neither sofa fits and a third one is needed, which is easier to accept than one of you losing.

Before, for the big and obvious ones — the second sofa, the second washing machine, the second mower. After, for anything you are unsure about, which goes into store rather than being decided in the same week as the move.

Yes, and it is the usual shape of a merge. The vehicle takes the larger household first and the smaller second, so the smaller load comes off first at the far end and is not buried.

The kitchen, in a landslide. Two households' worth of pans, crockery, small appliances and cupboard contents fills a startling number of cartons, and none of it feels significant while you are packing it.

We will move them wherever you want them to go — a family member, a buyer, a charity. Where the answer is disposal, that goes through a licensed route rather than through us, and we will tell you so rather than arrange it quietly.

Yes. We are movers, not arbitrators, and a crew cannot adjudicate ownership in a hallway. Agree it between you or through solicitors first, and tell us the list.

It stays. We will not load a disputed item on one party's word, and we will put it into storage under both names if that helps. It is the only position that is fair to everybody, including us.

Both addresses get a written list of what was delivered there. On a split that is not an optional extra — it is the thing that stops a disagreement months later becoming a memory contest.

Very often it has to, because one destination usually exists before the other does. That share is listed separately and released to the person it belongs to.

It generally takes longer, because two destinations and a written division take longer, and the quotation reflects the work rather than the circumstances. What we will not do is charge for the situation.

Yes. Send it to us and we will work to it exactly. Where the schedule and the contents of the house do not match, we will tell you before the day rather than improvise on it.

With the room they are going into, measured, and then with their house rather than yours. Most of the work in this shape of move is a downsize at their end, and it should not be rushed because your spare room became available.

Store what matters to them and move on what does not. The mistake people make is deciding for somebody else in the week of the move. A held load costs something and preserves the choice.

Yes, and on this shape of move it usually goes better. The essentials arrive first, the rest follows once the room has been lived in for a while and the gaps are obvious.

We can move it to storage, to a family member or to a sale. Licensed disposal goes to somebody who holds the permission for it, and we will say so plainly rather than absorbing it into a quote.

In the terraced streets running back from the river, yes — narrow, fully parked, and on a hill. It is workable with notice and unpleasant without it, which is why the survey looks at the street as hard as it looks at the rooms.

Access is good by design, site roads may still be controlled while construction continues, and handover dates move more than resale completions do. Keep the date provisional until the developer confirms it in writing.

Istead Rise, Meopham, Higham, Shorne and the lanes around them, yes. The approach gets surveyed rather than assumed, because a full-size vehicle and a downland lane do not always agree.

It sets the hour rather than the price. Anything heading north or west from here goes through it or a long way round, and choosing the right time of day is most of the planning on that first leg.

Constantly — it is the commonest long leg out of the borough. Controlled parking and building bookings at the London end are arranged in advance rather than discovered on arrival.

The measured volume, the access at every address involved, how much packing you want, whether anything is being held, and how many destinations there are. The last of those is the one this site exists to take seriously.

As long as the arithmetic takes to settle. Everything is inventoried at collection and the storage agreement sets out access and the notice we need to bring it back out.

Goods in transit and in store are covered to the level stated on your quotation and storage agreement, subject to the exclusions written there. Declare anything of unusual value before the day.

Yes, and it lowers the cost. Cartons you pack are covered for damage arising from our handling but not for damage caused by the packing itself — the standard position across the trade.

We will talk usefully on the phone and we will not put a figure on it. A call cannot see a loft, a second household's kitchen or a lane in Shorne, and a figure given without those gets revised later.